• All communication between the client and the agency must occur through approved and documented channels:
  • Official company email accounts.
  • A client portal or project management system (if provided).
  • Scheduled phone or video meetings.
• This prevents miscommunication and ensures accountability for both parties.
• Response Time Commitments:
  • Critical issues (e.g., website outage, urgent campaign error): reply within 24 hours.
  • Standard issues (e.g., content updates, minor requests): reply within 1–2 business days.
  • General inquiries: reply within 3 business days.
• Clients are responsible for providing clear instructions, meeting deadlines for approvals, and communicating expected timelines.

• Clients must designate a primary contact person for communication.
• Clients must ensure that all necessary materials, data, and approvals are provided in a timely manner to avoid delays.
• Failure to cooperate or respond within agreed timelines may result in project delays or suspension, as described in the Cancellation & Service Termination Policy.

• The agency collects only the data required to provide agreed services, which may include:
  • Contact details (name, email, phone).
  • Property or project-related details.
  • Billing and payment information.
  • Access credentials for platforms (e.g., websites, ad accounts), if provided by the client.
• Data is collected strictly for service delivery, billing, and performance tracking.

• The agency complies with all applicable privacy regulations, including GDPR, CCPA, and other local privacy laws.
• Clients have the right to:
  • Request access to the personal data held by the agency.
  • Request corrections to inaccurate information.
  • Request deletion of their data (subject to legal or contractual obligations).
• The agency does not sell, rent, or misuse client data under any circumstances.

• Data may be shared with trusted service providers (e.g., CRM platforms, advertising platforms, hosting providers) only as necessary to perform contracted services.
• Third-party partners are required to follow strict data security protocols.
• Any sharing of data is done under formal Data Sharing Agreements (DSAs).

• The agency employs industry-standard security measures, including:
  • Encryption (SSL/TLS) for data in transit.
  • Password protection and multi-factor authentication.
  • Role-based access controls, limiting data access to authorized personnel only.
  • Regular staff training on phishing, data handling, and confidentiality.
• Security practices are reviewed regularly and updated as needed.

• Client data will be retained only as long as necessary to fulfill the purpose for which it was collected or as legally required.
• For example:
  • Billing and financial records may be retained for 6–7 years in compliance with tax law.
  • Project-related data may be archived for reference or legal defense purposes.
• Upon termination of services, clients may request secure deletion of their personal or project data, provided no legal obligations prevent it.

Many of our services, particularly Search Engine Optimization (SEO), are designed as long-term strategies. It takes time for these efforts to build momentum and show measurable results, with initial signs of effectiveness often appearing after six months. To ensure the strategy has a chance to succeed, our service agreements, especially for SEO, are structured with a minimum initial term, often lasting six months. This initial term is legally binding.

During this minimum service term, cancellation is not permitted, and no refunds will be provided for services that have been delivered.